FAQs

Session time starts when the first person receives the mediator’s first reply.

In a flexible session (people join when it suits them), the mediator may need to wait until it has heard from the other person. In that case, it will suggest pausing so time can be suspended until the session can continue.

You can also ask to pause a session. The mediator will normally pause if everyone present agrees, and it may pause automatically if things are getting heated or it needs to wait.

The mediator shares only brief, neutral summaries — it does not forward your messages word-for-word.

If there’s something you don’t want shared, tell the mediator and it will keep it private. The aim is to reduce heat and misunderstandings, not to expose you.

The mediator will try to de-escalate and keep the conversation workable. If feelings run too high, it may suggest a pause to allow a cool down, then continue when you’re ready.

If your time runs out and you want to continue, you’ll be offered an in-session option to purchase more time.

You can re-join the session for up to 72 hours after session time ends to download a transcript or agreement.

You can use your join code to re-enter the session and download any transcript or agreement for up to 72 hours after session time ends.

No. The transcript you download shows only the conversation between you and the mediator.

Email us at info@calmresolve.co.uk. If you’re inside a session chat, you can also use the feedback button.

Privacy-first note: we can’t contact you unless you email us, or you explicitly consent within the feedback screen.

If you’re unsure the other person will take part, choose “Let each person pay in the session” when booking so you can wait to pay until you see they’ve joined.

If your session is for two participants and you’ve paid, but the other participant never joins, contact us via the in-session feedback button or email. We’ll verify they didn’t join and then process a full refund.

When you book a session you’ll enter the other participant(s) and their email address or mobile number. They’ll receive an invitation with join instructions and a brief explanation.

If you have an email address for them, you can include a short personal note. If you’re not sure what to say, you can ask the mediator to help you draft it. (Notes aren’t available for SMS invitations.)

No. CalmResolve is a neutral AI-mediated service to help people communicate calmly and explore practical next steps. It does not provide legal advice, counselling, or emergency support.

CalmResolve is intended for difficult but safe conversations. It may not be suitable where there is fear of harm, intimidation, or immediate safety concerns. If you feel unsafe, prioritise external support.