CalmResolve

Terms and Conditions

Last updated: 01 December 2025

These terms explain how you may use the CalmResolve website and mediation Services.

1. About us and these terms

CalmResolve is an online AI-assisted mediation service provided by Spire Bellotte Consulting Limited, trading as CalmResolve (“CalmResolve”, “we”, “us”, “our”), based in Chesterfield, United Kingdom.

These terms apply when you:

  • use our website at calmresolve.co.uk (the “Site”); and/or
  • book or participate in an online mediation session using CalmResolve (the “Services”).

By using the Site or Services, you agree to these terms. If you do not agree, you must not use the Site or Services.

You should read these terms together with our Privacy Policy, which explains how we collect and use personal data.

These terms do not affect any rights you may have under applicable consumer protection laws.

2. Who can use CalmResolve

You may use the Site and Services only if:

  • you are at least 18 years old; and
  • you have the legal capacity to enter into a binding contract.

If you are using CalmResolve on behalf of an organisation (for example, a business or charity), you confirm that you are authorised to agree to these terms on its behalf, and that organisation accepts responsibility for your use of the Site and Services.

CalmResolve is not designed for use by children. If a dispute involves a child or young person, the adult organiser is responsible for ensuring that any necessary consents or safeguards are in place.

3. Nature of CalmResolve’s service

CalmResolve provides a neutral AI-assisted mediation service. It gives people a private, structured space to work through disagreements with the help of an AI mediator.

It is important to understand what CalmResolve is and is not:

  • CalmResolve is a tool to help you communicate, understand each other’s perspectives, and explore possible next steps or agreements.
  • CalmResolve is not a legal, counselling, therapeutic, or emergency service.
  • CalmResolve does not provide legal advice, mental health diagnosis, medical advice, or any regulated professional advice.
  • CalmResolve does not guarantee outcomes – any decisions or agreements you reach are your own responsibility.

You are responsible for deciding whether CalmResolve is suitable for your circumstances, and for seeking independent professional advice where appropriate (for example from a lawyer, counsellor, or doctor).

If you are in crisis or feel unsafe, you should contact the emergency services or an appropriate support service instead of using CalmResolve.

4. Booking and participating in sessions

4.1 Organisers

A person or organisation who books a mediation session is an organiser.

As an organiser, you may:

  • choose the type of mediation (for example family, workplace or neighbour);
  • invite other participants by providing their name and contact details; and
  • pay the fee for the session or agree how the fee is shared.

By booking a session, you confirm that:

  • you have permission to share the contact details of any participants you invite;
  • you will provide accurate information about the nature of the dispute; and
  • you will not use CalmResolve for any prohibited or unlawful purpose (see section 8).

Organisers do not automatically see the content of any participant’s chat with the AI mediator. You are treated as a participant only if you explicitly join the session.

4.2 Participants

A participant is anyone who joins a mediation session using a valid meeting code or link.

As a participant, you agree to:

  • use CalmResolve respectfully and in good faith;
  • follow any reasonable instructions given by the AI mediator as part of the process;
  • keep your meeting code confidential and not share it with others; and
  • not attempt to interfere with or bypass the way CalmResolve is designed to work.

Each participant speaks privately with the AI mediator. Other participants and the organiser do not see your raw chat messages. The mediator may share summaries or rephrased versions of what you say where you ask it to, and where this is appropriate for the mediation and consistent with our safety rules.

We may suspend or end a session if we believe that any participant is misusing the Service, breaching these terms, or creating an unsafe environment.

5. Accounts and access

You may be able to use CalmResolve without creating a full user account. In future, we may offer optional accounts for organisers or regular users.

Where accounts are used, you are responsible for:

  • keeping your login details secure;
  • not sharing your password with anyone else; and
  • notifying us promptly if you suspect unauthorised access.

We may disable or restrict access to an account if we reasonably believe it has been compromised, misused, or used in breach of these terms.

6. Fees, payment, cancellations and refunds

6.1 Fees and payment

The fee for a mediation session or subscription (if offered) will be shown before you confirm your booking.

  • All fees are payable in the currency and via the payment methods we specify at the time of booking (for example, card payment through our payment provider).
  • Your booking is not confirmed until payment has been successfully processed or where a valid subscription entitlement is applied.

We use third-party payment providers to process payments securely. We do not store your full card details on our systems. You must ensure that your payment details are accurate and that you are authorised to use the chosen payment method.

6.2 Cancellations and rescheduling

Our standard approach is:

  • You may cancel or reschedule a session before it starts, in line with the options shown in the booking flow or in your confirmation email.
  • If you cancel within any specified cooling-off or cancellation period, you may be entitled to a full or partial refund.
  • If you fail to attend or cancel after the stated deadline, we may treat the session as used and no refund will be due.

Details of the current cancellation and rescheduling rules (including any consumer cooling-off rights) will be shown when you book and form part of these terms.

6.3 Refunds

If we cancel a session for reasons within our control and cannot reasonably offer an alternative, we will normally provide a refund of any session fee paid.

We are not responsible for failure to complete a session where:

  • you or other participants do not attend;
  • the session is disrupted by your own internet or device issues; or
  • you or another participant choose to end the session early.

Nothing in this section affects your statutory rights.

7. Privacy and data protection

Our Privacy Policy explains how we collect, use and protect personal data when you use the Site and Services, including what information we collect, how long we keep it, and your rights under data protection law.

Key points include:

  • Your conversation is private between you and our neutral AI mediator. Other participants and the organiser do not see your raw messages.
  • We keep mediation transcripts for a short period (normally up to 72 hours) so you can reopen a session or download a copy, then we remove them from our active systems, except for limited safety/quality records.
  • We only use strictly necessary cookies and do not use analytics or advertising cookies.
  • We do not send marketing emails or promotions.

By using CalmResolve, you acknowledge that you have read and understood our Privacy Policy.

8. Acceptable use

You must not use the Site or Services:

  • in any unlawful way or for any unlawful purpose;
  • to harass, threaten, abuse or intimidate others;
  • to share content that is defamatory, discriminatory, hateful, obscene or otherwise inappropriate;
  • to attempt to influence or bypass the safety rules of the AI mediator (for example by instructing it to ignore safety guidelines);
  • to send spam, scams, or fraudulent content;
  • to attempt to gain unauthorised access to any system, data or account;
  • to introduce viruses, malware, or other harmful code; or
  • in any way that could damage, disable, overburden, or impair the Site or Services.

We may monitor usage (including through automated systems) to help keep CalmResolve safe and may store and review specific flagged messages for safety and quality reasons, as explained in our Privacy Policy.

We may suspend or terminate access to the Site or Services if we reasonably believe you have breached this section.

9. Intellectual property

Unless we state otherwise:

  • all content and materials on the Site and within the Services (including text, design, graphics, logos, software and underlying systems) are owned by or licensed to us; and
  • they are protected by copyright, trade mark and other intellectual property rights.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable licence to:

  • access and use the Site and Services for your personal use; or
  • if you are an organisation, for your internal business use.

You must not:

  • copy, modify, distribute, sell or lease any part of the Site or Services;
  • reverse engineer or attempt to extract the source code, except where permitted by law; or
  • remove or alter any copyright, trade mark or other proprietary notices.

You remain the owner of the content you provide to CalmResolve (for example, what you type into the mediator). You grant us a licence to use that content as reasonably necessary to operate, maintain and improve the Site and Services, and to comply with law. We do not claim ownership of your underlying dispute or any settlement you reach.

10. Availability and changes to the Site and Services

We aim to keep CalmResolve available and functioning reliably. However:

  • the Site and Services are provided on an “as is” and “as available” basis;
  • we do not guarantee that they will be uninterrupted, secure or free from errors; and
  • we may suspend, withdraw or restrict access to all or part of the Site or Services for business or operational reasons (for example maintenance, security updates or upgrades).

We may update or change features of CalmResolve from time to time, for example to improve the user experience, update the AI mediator’s behaviour, or comply with legal or regulatory requirements.

Where a change significantly affects planned or paid-for sessions, we will take reasonable steps to notify affected organisers.

11. Our responsibility to you

Nothing in these terms:

  • excludes or limits our liability for death or personal injury caused by our negligence;
  • excludes or limits liability for fraud or fraudulent misrepresentation; or
  • excludes any liability that cannot be excluded under applicable law.

Subject to that:

  1. No liability for decisions you make
    You are solely responsible for any decisions, actions, or agreements you make as a result of using CalmResolve. We are not responsible for the outcome of your dispute or for enforcing any agreement you reach.
  2. No guarantee of results
    We do not guarantee that using CalmResolve will resolve your dispute, improve your situation, or avoid legal action.
  3. No liability for certain types of loss
    We will not be liable for:
    • loss of profits, revenue or business;
    • loss of anticipated savings;
    • loss or corruption of data (except where required by law);
    • loss of goodwill; or
    • indirect or consequential loss.
  4. Overall cap on liability
    To the extent permitted by law, our total liability to you for any claim arising out of or in connection with the Site or Services (whether in contract, tort, negligence or otherwise) is limited to the total amount you paid to us for the session or subscription in question in the 12 months before the event giving rise to the claim.

If you use CalmResolve as an organisation, you agree to indemnify us against any claims, damages or losses arising from your misuse of the Site or Services, or from your breach of these terms, except where we are at fault.

12. Third-party services and links

The Site or Services may contain links to third-party websites or services (for example, our payment provider or external support resources).

We are not responsible for:

  • the content, security or privacy practices of any third-party websites or services; or
  • any loss or damage you may suffer as a result of using them.

You should read the terms and privacy policies of any third-party services you choose to use.

13. Suspension and termination

We may suspend or terminate your access to the Site or Services (in whole or in part) if:

  • you materially breach these terms;
  • you use CalmResolve in a way that is unsafe, unlawful, or likely to cause harm to others;
  • we are required to do so by law or regulatory requirement; or
  • we decide to discontinue the Site or Services.

Where reasonable, we will give you prior notice of suspension or termination, but we may act immediately if we think there is an urgent risk to safety, security or legal compliance.

You may stop using the Site and Services at any time. If you wish to delete any account or query what data we hold, please see our Privacy Policy and contact us using the details in section 1.

14. Changes to these terms

We may update these terms from time to time, for example:

  • to reflect changes to our Site or Services;
  • to comply with new legal or regulatory requirements; or
  • to clarify or improve the wording.

When we make material changes, we will:

  • update the “Last updated” date at the top of this page; and
  • where appropriate, notify you via the Site or by email.

If you continue to use the Site or Services after changes take effect, you will be deemed to have accepted the updated terms.

15. Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them or with your use of the Site or Services, are governed by the laws of England and Wales.

If you are a consumer living in another part of the UK, you may also benefit from any mandatory protections provided by the laws of that part of the UK.

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or relating to these terms or your use of CalmResolve.

16. Contact us

If you have any questions or concerns about these terms or about CalmResolve, please contact us at:

Email: info@calmresolve.co.uk
Postal: Tapton Park Innovation Centre, Brimington Road, Chesterfield, Derbyshire, S41 0TZ, United Kingdom

We will do our best to respond within a reasonable time.